Basic Support Package
With this package you will get Basic Support Access, meaning that within 72 hours a support team member will respond. Additional information will be required from your side, including site access, in order to sort things out. Technical issues related to dysfunctionalities are covered, but please be aware that customization related to your website setup is not included and if this is the case we recommend checking our library for more insights. Submit your request through the Support tab inside your Account.